How we use your information

YFR LTD is a professional fundraising agency working in partnership with various charities throughout the UK. We are committed to protecting your privacy and process all data in compliance with the Data Protection Act 1998.

This privacy notice applies to information collected by YFR LTD in the following ways:

On our website

Fundraising Campaigns


Complaints Process

YFR Job applicants and employees


YFR LTD may automatically record information about your visit using a tracking system. This does not give us any personal information or allow us to identify you in anyway.

We do not associate any data gathered from this site with any personally identifying information from any source.


A cookie is a small file, which asks permission to be placed on your computer’s hard drive. These cookies are used to collect information about how visitors use our site.

We use Google Analytics to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites. You should exercise caution and look at the privacy statement applicable to the website in question.

Fundraising Campaigns

We collect personal information from people who commit to a monthly donation to one of our charity clients. We may disclose this to any of our employees, officers, agents, third party suppliers or subcontractors insofar as reasonably necessary for the purposes of fulfilling the service.

We will not sell or pass on personal details on to any other third party unless we have permission to do so or are required by law.

People who call our helpline or make a complaint

When a person contacts us either through our website or by calling our helpline in relation to our fundraising campaigns we capture the details of the person making contact and the nature of the contact or complaint. Complaints normally contain the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the enquiry or investigate the complaint and will only retain this information for as long as is necessary to conclude the investigation.

If you wish to remain anonymous when making a complaint we will respect that although this may make it more difficult for us to take action if required.

Job applicants and our current and former employees

When people apply to work for YFR Ltd, we will only use the information to process the application.  If we need to disclose information to a third party, i.e for reference purposes we will not do so without informing the person beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be securely destroyed or deleted.

Once a person has taken up employment with YFR Ltd, we will keep their details on file relating to their employment. The information contained in this will be kept secure and used only for purposes relevant to employment. Once employment has ended, we will retain the file in accordance with the requirements of our retention schedule and then securely destroy it.

Controlling your personal information

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at the email and address stated in the ‘How to contact us’ section below.

Should you wish to obtain a copy of the personal data that we hold on you simply email or write to us at the email and address shown below. As soon as we are satisfied as to your identity, we will send to you, within 21 days, a copy of all the personal data that we hold concerning you.

Disclosure of personal information

We may disclose information about you to any of our employees, officers, agents, group companies, third party suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

We may also share personal information, for example, when we investigate a complaint, we will need to share personal information with the organisation concerned and with other relevant bodies. In addition, we may disclose information about you to the extent that we are required to do so by law. We will not sell or pass on personal details on to any other third party unless we have permission to do so.

This policy is written in accordance with the Data Protection Act 1998. If you have any questions about it, please contact our Data Protection Compliance Officer at the following address:


Data Protection Officer
9-10 Oxford Road
Turnpike Lodge
Gerrards Cross

Tel: 01753 886 551

Email dpo@yfr.co.uk